Grande Hotel de Luso | Wellness Resort | Coimbra - Portugal

Frequently Asked Questions


As perguntas mais frequentes de quem visita o Grande Hotel de Luso:

FAQ'S

The baby-setting service is available by prior arrangement and subject to availability. The cost of the service will be reported for each situation depending on the desired time, age / s child / time if desired.

Yes and all areas of the hotel are accessible to persons with reduced mobility.

No, except in cases of pet animals trained to assist people with disabilities.

Yes! The hotel ensures availability for all spa services that are available for sale and send the reservation confirmation to the customer. The time to achieve the reserved services and treatments are subject to availability at the day in question and advised the appointment and request for certain markings can occur hours after arrival at the hotel reception directly to the spa or prior to arrival by contacting the hotel.

Through the existing phone in the room the customer can directly contact the Spa reception and ask for information and reservation services desired. At the reception of the hotel and rooms are also available to service information and schedules Spa

No! Access to the Spa is reserved only for people over 16 years.

Spa services are not included in the rates except for promotional packages which are expressly indicated in the services included.

With the remodeling of the ancient Baths of Luso was created the Malo Clinic Spa Luso area and the existing services have been reorganized into three different spaces with different services: the thermal spa, hydrotherapy Classic and the Medical Center. The management of these spaces is of the responsability of the Malo Clinic Spa and exists a partnership with the hotel. The customer has access to the spa and spaces as a department of the hotel. The access is direct and exclusive to hotel guests.

Yes! It's available for borrowing a laptop to customers on payment

To access to the hotel's wireless network is by a password, you must request at the reception. Depending on the type of services contracted with the hotel may be the same or not free. The reception and the information package is available in the rooms existing information and conditions of applicability of the tariffs.

Yes! The hotel has installed a wireless network for Internet access with full coverage throughout the building including the gardens.

Yes! If you haven't a cap, the hotel has available for sale.

Access to the hotel's indoor pool is free.

Every day from 09h00 until to 19h00.

The pool bar service works only in high season

Time: 10h30 to 19h00

Bar from 10h00 to 24h00

In all services, lunch or dinner is available a special menu for children

Lunch service from 12h30 to 14h30

Dinner service from 19h30 to 21h30

Yes! You may request service at the reception or fill out existing form in the rooms and put it on the outside of the front door until the time indicated.

The breakfast is served between 8h00 and 10h30 am.

Yes! It is possible to guarantee the reservation paying by bank transfer but the reservation is only guaranteed after the validation of the value in question by the accounting services of the hotel.

Yes! Upon check-out the customer can select the valid payment method that best serve you.

The hotel site is protected with a security system believed, making it reliable. Adopted the SSL encoding and the system was reinforced by a coding process in order to protect all transactions relating to payment methods.

You can print but is not required, because the hotel receives the same confirmation.

Yes! You can insert special requests like "twin beds" or "late check-in" the field "Comments or requests" during the booking process.

Breakfast is usually included in the price of housing and in all promotional rates and packages are always mentioned services included.

In the e-mail confirmation is provided a link to change the reserve, only follow the instructions.

Once you have completed your booking, it will be received a e-mail by the hotel reservations department ( reservas@hoteluso.com ) and simultaneously a confirmation is sent to you, by e-mail to the e-mail address that was provided during the reserve process .

All our prices include VAT at the prevailing rate.

The price shown in the reserve is the final price of all services reserved.

For different types of tariffs are different warranty terms and conditions, change and cancel reservations. Below shows the different types:

 

Promotional Packages and Flexible Rate

Cancellations can be made until 24 hours before arrival day. After that date in the event of cancellation or in case of no show the hotel on the day of arrival will be charged to your credit card for the first night of booking.

 

Rates Advance Sale +14 days

This rate allows for changes or cancellations until 15 days prior to arrival. After that date for cancellations or changes to the reservation will be charged the full amount. In case of no show the hotel on the day of arrival the full amount is charged.

 

Rate prepaid non-refundable

This rate does not allow cancellations or changes. The entire amount of reservation is charged upon purchase. In case of no show, the hotel on the day of arrival, the full amount is charged.

Yes! To gain access to different promotional packages you can visit the hotel's page www.hoteluso.com , or if you prefer you can contact us by phone +351 231 937 937.

Luso is 111 kms from Fatima and driving takes about 1 hour 15 minutes.

Luso is 245 km from Lisbon and drive takes about 2 hours, 15 minutes.

Luso is 110 km from Oporto and drive takes about 1 hour and 15 minutes.

Luso is 45 km from Aveiro and the driving takes about 45 minutes.



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